While our kids were growing up we often asked, “What do you say?” Which was to elicit the correct ‘thank you’ or ‘please’ or ‘I’m sorry’ response. Most parents probably remind their youngsters to say “thank you” or say “please” and hopefully good manners will never go out of style.
But manners without kindness seem artificial and insincere. Think: Eddie Haskell or Nellie Olson. Hideous creatures who spoke sweetly but never lovingly. Saying “may I please” and “thank you” are hollow gestures if there is no true appreciation or respect being offered.
I smile (and cringe a little) while remembering a time that our son was guilty of some offense inflicted on his sister. When I insisted he apologize, he declared with exasperation, “I’m sorry, I’m sorry, I’m sorry!” No – he wasn’t sorry. And no – he didn’t feel any remorse. Well maybe he was sorry because he got scolded but no real apology was extended to his sister. So I failed as a parent. I failed to teach him that saying the words without meaning them was wrong. And I am sorry about that. I suppose I should apologize to my kids for focusing on the manners and not the behavior all those years ago but that episode enlightened me. I stopped trying to be so concerned that THE RIGHT WORDS were being used and instead tried to focus on the feelings. Again, in full disclosure, I failed at this more often than I care to remember. But I tried.
Sadly many adults were probably once children whose parents taught them how to use good manners but failed to teach them why to use good manners. Sometimes I encounter folks who are polite and mannerly but just under the surface you can feel the contempt or the disregard that they have for others. The formalities in business and social settings require that we remain civil and courteous at all times but the indifference, the malice, the antagonism, and the prejudice is often palpable.
Don’t get me wrong. I appreciate good manners, courtesy and respect. At times I’m frightened that in our “me first” society manners have become passé. And the only way to ‘get ahead’ is to ‘jump ahead’. We live in a world where we put our own needs and desires first regardless of who we must step on to get what we want.
Still, politeness with no real consideration intended for the individual is just dishonest. As far as I’m concerned it’s even worse when the insincerity of manners is somehow an excuse for taking advantage of others. A formality that carries no thought of human kindness or attentiveness is just a meaningless action. I know that I am guilty of offering empty manners. I’m certain that I have held the door open or waited my turn grudgingly. There is no doubt that I have casually said “how are you?” countless times without really wanting to hear how anyone was. I say “thank you” and “you’re welcome” robotically, not even making eye contact with the person at the market or service counter. While learning my manners, I may have forgotten the most important thing – kindness.
Kindness doesn’t require undying affection or even mild appreciation. Kindness doesn’t mean that you and I have to agree on anything. Kindness isn’t a guarantee that we will ever be friends. But kindness requires selflessness and sincerity and connection.
Manners are nice but please save the pretty words and just show me that you care. And I’ll try to do the same.
Peace (and you’re welcome),
P.S. Here’s a song to lighten the mood.